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Digital Maintenance Requests: A Complete Guide for Faster Property Management

Digital maintenance requests are transforming how landlords and property managers in Dubai handle everyday repair issues. While manual tracking can be slow and stressful, automating the process with HappyTenat saves time and reduces errors. In this guide, you’ll learn how to use this software to simplify maintenance and improve overall property management.

What Are Digital Maintenance Requests?

Digital maintenance requests are a feature inside cloud-based property management software. They allow tenants and landlords to submit, track, and manage repair tasks in a single platform. The system automates essential functions such as:

• Ticket creation
• Task assignment
• Reminder notifications
• Real-time tracking

Unlike many platforms, HappyTenant also gives tenants the ability to pick their preferred options when submitting maintenance or parking-related issues.

How Does It Work: Step-By-Step Guide

To use the digital maintenance request feature effectively, it’s important to understand how the process works. From ticket creation to approval and completion, everything is recorded in real time inside the system. Follow the steps below for smooth navigation.

1. Log In to Your Dashboard

• Visit the HappyTenant website and click Admin Login.
• Enter your credentials and click Login.
• You will be taken to your main dashboard, where you can submit requests, approve them, and track performance; all in one place.

2. Go to the “Facility” Section

• On the left-side menu, scroll down and click Facility.
• A dropdown menu will appear with additional options.

3. Select the “Requests” Tab

• Click Requests under the Facility dropdown.
• You will now see a panel with all request details.

4. Submit a Request (Tenant Side)

• Tenants can click the New Request button at the top right.
• A submission form will open.
• Fill out the required details and click Save Ticket.

5. Review & Assign (Landlord/Manager Side)

• Landlords receive a notification when a new request arrives.
• They can approve, reject, or request more details.
• To assign the job, click Approve Request, fill in the necessary details, and click Submit.

6. Track Real-Time Progress

• Both landlords and tenants can monitor progress from submission to completion.
• To communicate, open the ticket and use the Message feature.

Why Digital Maintenance Requests Are Essential in 2025

Automation is no longer optional—it’s the new industry standard. With AI-powered systems becoming mainstream, manual tracking slows down operations and leads to errors.

Studies show global financial automation is expected to grow by more than 14% by 2032, proving that digital transformation is accelerating across industries.

For property managers, it shows that the future belongs to platforms that improve management and reduce manual effort. So, instead of relying on less effective ways, landlords should stay aligned with modern expectations.

Why Choose HappyTenant?

HappyTenant gives landlords a clear and organized way to manage all requests in one place. It automates reminders, sends instant notifications, and allows quick vendor assignment. You can track approvals, communication, and request history in real time without switching between tools. Do you often feel it is challenging to manage all your units manually and maintain efficiency? Try HappyTenant’s demo account today and experience a faster, more reliable way to manage your properties.—